18coi Frequently
Asked Questions

Creating an 18coi account takes under two minutes. Visit the 18coi Login page, click the registration option, and fill in your full name, mobile number, email address, date of birth, and a secure password. You must be at least 18 years old to register. Once submitted, a verification message is sent to your mobile number to confirm your identity before your account becomes active.

18coi requires a valid government-issued photo ID for KYC verification — your National ID Card (NID), passport, or driving licence are all accepted. You may also need to submit a proof-of-address document such as a utility bill or bank statement dated within the last three months. KYC verification is mandatory before your first withdrawal can be processed.

Standard KYC verification on 18coi is typically completed within 24 hours of document submission. During busy periods it may take up to 48 hours. Our compliance team reviews all submissions manually to ensure accuracy. You will receive an email notification as soon as your account is verified, after which all deposit and withdrawal features are fully unlocked.

Use the 'Forgot Password' link on the 18coi Login page to reset your password. Enter your registered email address or mobile number, and a reset link or OTP will be sent to you within a few minutes. Follow the instructions in the message to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact [email protected].

No — 18coi strictly permits one account per person. Creating duplicate accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately so our team can investigate and merge or close the duplicate safely.

To permanently close your 18coi account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Our team will process the request within 24 hours. Any remaining balance will be withdrawn to your registered payment method before closure. Permanently closed accounts cannot be reopened, so please ensure you have withdrawn all funds first.

Log in to your 18coi account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a 18coi merchant bKash number and a unique reference code. Open your bKash app, go to 'Send Money', enter the merchant number and the exact amount, include the reference code in the reference field, and confirm. Your 18coi balance is typically credited within 5 minutes.

Nagad deposits on 18coi are processed in real time and typically appear in your account balance within 2 to 5 minutes of a successful transaction. If your balance has not updated after 15 minutes, take a screenshot of your Nagad payment confirmation showing the transaction ID and contact our support team via live chat or at [email protected] — we will resolve it promptly.

The minimum deposit on 18coi is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank, the minimum deposit is ৳500. These minimums apply per individual transaction. There is no maximum single deposit limit enforced by 18coi, though your chosen payment provider may impose its own transaction caps.

The minimum withdrawal on 18coi is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals below this threshold cannot be processed. Before submitting a withdrawal request, ensure your account KYC verification is complete — unverified accounts are not eligible to withdraw funds regardless of balance.

18coi processes withdrawal requests within 1 to 4 hours during business hours for verified accounts. Mobile wallet withdrawals to bKash, Nagad, Rocket, and Upay are typically the fastest, often completing within 30 to 60 minutes of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks may take 1 to 2 business days depending on the receiving bank's processing schedule.

18coi does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own transaction charges according to their fee schedule. We recommend checking your payment app's current rates before initiating a transaction so there are no surprises on the amount received.

Yes — cricket betting is one of the most popular features on 18coi, with comprehensive coverage of Bangladesh Tigers matches, BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, Test series, and all major international tournaments. Markets include match winner, top batsman, total runs, over/under, player prop bets, and in-play live betting during matches in progress.

18coi offers hundreds of slot games from leading studios including Pragmatic Play, NetEnt, Microgaming, and others. The catalogue covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with large prize pools. Popular titles include high-volatility and low-volatility options to suit different playing styles. The full slots catalogue is accessible from the Slots section in the main navigation.

18coi is fully optimised for mobile play on both Android and iOS devices. The platform runs entirely through your mobile browser — no app download is required. All games, betting markets, deposit and withdrawal functions, and account management tools are available on mobile. The interface automatically adapts to your screen size for a smooth experience on smartphones and tablets.

Return to Player (RTP) percentages on 18coi slots vary by game title, as they are set by the individual game studios that supply the content. Most slots on the platform carry RTPs between 94% and 97%. RTP information for each specific game is typically available in the game's information panel, which you can access by clicking the 'i' or 'Info' button within the game itself.

To place a live in-play cricket bet on 18coi, navigate to the Cricket section while a match is in progress and select the live betting tab. Available in-play markets — such as next wicket, runs in current over, and current session winner — will be displayed with real-time odds. Add your selection to the bet slip, enter your stake in BDT, review the potential payout, and confirm the bet. Odds update continuously during live play.

18coi offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus details, including the match percentage, maximum bonus amount in BDT, and any minimum deposit requirement, are published on the 18coi promotions page. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the bonus balance converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. On 18coi, progress toward your wagering target is tracked in your account dashboard, so you can monitor completion in real time.

Yes — all bonuses on 18coi carry an expiry date, which is stated in the specific bonus terms at the time of the offer. If the wagering requirement is not completed within the allotted time, the bonus balance and any associated winnings are removed from the account automatically. Expiry periods vary by promotion type, but typically range from 7 days to 30 days. Check the individual offer terms for the exact deadline.

No — bonus funds on 18coi are not withdrawable until the associated wagering requirement has been fully completed. If you submit a withdrawal request while a bonus is active and incomplete, the bonus balance and any winnings generated from it will be forfeited. Your real-money balance — meaning deposits and withdrawals entirely separate from any active bonus — can typically be withdrawn at any time subject to standard verification checks.

Yes — in addition to the welcome offer, 18coi regularly runs promotions for existing players including reload deposit bonuses, free spin bundles on featured slot titles, enhanced odds boosts on major cricket events such as BPL and IPL, and seasonal offers tied to events like Eid and Pohela Boishakh. Promotional availability and terms vary; check the promotions section of your account dashboard for currently active offers.

18coi uses SSL/TLS encryption on all data transmission, meaning your personal details and financial information are encrypted in transit. Player funds are held separately from operational funds, and account access is protected by password authentication with optional additional verification steps. Our platform undergoes regular security assessments to identify and address vulnerabilities. We do not share your personal data with advertising networks or data brokers.

18coi operates as an online gaming and sportsbook platform serving the Bangladesh market. We recommend that all players satisfy themselves with the applicable laws in their own jurisdiction before registering. 18coi enforces strict age verification (18+), identity verification, and responsible gaming controls to ensure that the platform is used appropriately. Players are responsible for understanding the laws that apply to them personally.

You can activate self-exclusion directly from the Responsible Gaming section of your 18coi Account Settings. Choose a duration of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Once confirmed, your account is locked immediately for the full period — no early reversals are permitted. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and our team will action it immediately.

The minimum age to register and play on 18coi is 18 years old. This requirement is strictly enforced through our KYC identity verification process. Any account found to be operated by a person under the age of 18 will be immediately suspended, all funds frozen, and any winnings forfeited. We take underage access extremely seriously and have zero tolerance for attempts to circumvent this rule.

18coi customer support is available 24 hours a day, seven days a week. You can reach us via live chat from within your logged-in account dashboard for the fastest response, or by email at [email protected]. Our team responds to all email enquiries within 24 hours, and typically within a few hours during peak hours. Support is conducted entirely in English and covers all account, payment, and gameplay topics.