Responsible Gaming
at 18coi — Play With Purpose

1. Our Commitment to Responsible Gaming

18coi was built for players who treat gaming as entertainment — not as a source of income or a solution to financial problems. We take our duty of care seriously, and responsible gaming sits at the centre of how we operate the platform. Every product decision, every promotional offer, and every customer support interaction is evaluated against the question: does this serve the long-term wellbeing of the player?

We believe that the vast majority of players in Bangladesh who enjoy cricket betting, slots, and live casino games do so without any harmful effects. Our role is to keep it that way — by providing the information, tools, and environment that support healthy gaming habits. For the small number of players who may develop a problematic relationship with gambling, we are committed to making it as easy as possible to access help, set limits, or step away entirely.

This Responsible Gaming page is not a legal formality. It is a practical guide to the tools that are available to you right now, free of charge, from within your 18coi account. We encourage every player — regardless of how casually or frequently they play — to familiarise themselves with these controls.

2. 18+ Age Restriction Policy

During the account registration process, every player is required to declare their date of birth and confirm that they are 18 years of age or older. This declaration is then verified during the Know Your Customer (KYC) process, where a government-issued identity document — such as a National ID Card, passport, or driving licence — must be submitted and validated by our compliance team before any deposit or withdrawal can be processed.

Zero Tolerance for Underage Access

Any account found to have been registered or operated by a person under the age of 18 will be immediately suspended, all funds will be frozen, and any winnings accrued on the account will be forfeited. We actively monitor account behaviour for patterns that may suggest underage use, and we reserve the right to request additional age verification at any stage of the account relationship.

Protecting Minors in Shared Households

If you share a device or network connection with children or young adults under 18, we strongly recommend taking the following precautions:

• Never save your 18coi login credentials in a shared browser profile.
• Always log out of your 18coi account when you have finished your session.
• Enable device-level parental controls or content filtering tools to restrict access to gambling websites for anyone under 18 in your household.
• Store any printed account details, deposit receipts, or withdrawal confirmations securely and out of reach of minors.

3. Deposit Limits and Spending Controls

Deposit limits are one of the most effective responsible gaming tools available because they operate at the point of funding — before money enters the gaming environment. 18coi allows every registered player to configure deposit limits from within their account settings at any time.

Available Limit Types

• Daily deposit limit: Sets the maximum total amount you can deposit in any rolling 24-hour period.
• Weekly deposit limit: Sets the maximum total amount you can deposit across any rolling 7-day window.
• Monthly deposit limit: Sets the maximum total amount you can deposit in any rolling 30-day period.

You may set limits in BDT using the Bangladeshi Taka (৳) denomination. For example, setting a monthly cap of ৳10,000 means that once ৳10,000 has been deposited across all payment methods — whether via bKash, Nagad, Rocket, Upay, or bank transfer — no further deposits will be accepted until the monthly period resets.

How Limit Changes Work

To protect players from impulsive decisions made during play, limit changes are subject to a deliberate delay mechanism:

• Reducing a limit (e.g., lowering your monthly cap from ৳20,000 to ৳10,000) takes effect immediately.
• Increasing a limit (e.g., raising your monthly cap) does not take effect for 24 hours after the request is submitted. This cooling period gives you the opportunity to reconsider.
• Removing a limit entirely is treated as an increase and is subject to the same 24-hour delay.

4. Time-Out and Session Controls

Time spent on a gaming platform can pass quickly, particularly during extended cricket betting sessions or immersive slot play. 18coi provides several time-based controls to help you maintain awareness of how long you are playing and to enforce breaks when you choose.

Session Duration Limits

You can set a maximum session length — for example, 60 minutes or 2 hours — after which the platform will automatically end your active session and log you out. A countdown reminder appears in the interface as your set limit approaches, giving you fair notice before the session closes. Once a session limit expires, you must wait until the defined cool-down period has passed before logging in again.

Reality Check Reminders

Reality check notifications can be configured to appear at regular intervals during play — for instance, every 30 minutes. Each notification displays how long you have been logged in during the current session and gives you the option to continue or to end your session immediately. These reminders are particularly useful during longer betting events such as BPL cricket matches or IPL tournaments, where session duration can extend significantly.

Cooling-Off Periods

A cooling-off period is a short-term account suspension that you initiate voluntarily. Unlike full self-exclusion, a cooling-off is temporary and is designed for players who simply want a structured break. Available cooling-off durations on 18coi include:

• 24 hours — a single-day break, effective immediately upon request.
• 7 days — a one-week suspension, useful after a significant losing session.
• 30 days — a one-month break for a more substantial period of reflection.

During a cooling-off period, you cannot log in, deposit, or place bets. Any pending withdrawals will continue to be processed normally. Your account data and balance are preserved throughout.

5. Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming measure available on 18coi. It is designed for players who recognise that they need a longer or permanent break from gambling and want the platform to enforce that break on their behalf — removing the temptation and friction of willpower alone.

How to Request Self-Exclusion

1. 1
   Log in to your accountNavigate to the Responsible Gaming section within your Account Settings. The self-exclusion option is clearly labelled and accessible without requiring a support interaction.
2. 2
   Select your exclusion periodChoose from a minimum exclusion of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Permanent self-exclusion cannot be reversed.
3. 3
   Confirm your decisionYou will be asked to confirm your request. Upon confirmation, your account is locked immediately — you will not be able to log in, deposit, or place bets for the duration of the exclusion.
4. 4
   Receive confirmationA confirmation email is sent to your registered address acknowledging the self-exclusion. Keep this for your records. Any outstanding withdrawals will be processed to your registered payment method.
5. 5
   Alternative: contact support directlyIf you are unable to access your account settings or would prefer to speak with someone, email [email protected] with the subject line "Self-Exclusion Request". Our team will action the exclusion immediately and confirm via email.

What Happens During Self-Exclusion

• All login access to your account is suspended for the full exclusion period.
• Promotional communications are halted immediately.
• Any pending bonus offers or free bets are forfeited.
• Your account balance is preserved and will be available for withdrawal at the end of the exclusion period, or earlier upon written request to [email protected].
• You will not receive any marketing emails or promotional notifications during the exclusion period.

6. Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many players do not recognise the signs until the impact on their finances, relationships, or mental health has become significant. The following checklist covers the most common warning signs. If several of these apply to you, it may be time to use one of the tools described on this page or to speak with a support professional.

Recognising these signs in yourself — or in someone you care about — is a genuinely positive step. It takes honesty and courage, and it is the first move toward regaining control. 18coi's responsible gaming tools are available immediately, and our support team is here to help without judgement.

7. Getting Help and Support

If you believe that gambling has become a problem for you — or if a friend or family member has expressed concern about your gambling habits — please do not wait. Help is available, and reaching out early produces the best outcomes. Below are the primary channels through which you can get support.

18coi Support Team

Our customer support team is available 24 hours a day, seven days a week. They are trained to handle responsible gaming enquiries with sensitivity and confidentiality. You can reach us at:

• Email: [email protected] — use the subject line "Responsible Gaming Help" for priority routing.
• Live Chat: Available from within your logged-in account dashboard at any time.

Our support team can help you activate self-exclusion, set deposit limits, apply a cooling-off period, access your account transaction history, or simply talk through your concerns and direct you to appropriate next steps. Every responsible gaming enquiry is treated as confidential.

What to Tell Us

When you contact us about a responsible gaming concern, you do not need to have all the answers or a detailed plan. Simply tell us that you are worried about your gambling and what specific help you are looking for — whether that is a temporary break, a permanent exclusion, or just some guidance on the tools available. We will take it from there.

Third-Party Help Organisations

In addition to 18coi's in-platform tools and support team, professional counselling and support services for problem gambling are available in Bangladesh. If you feel that speaking with an independent organisation would be helpful, we encourage you to seek that support. Conversations with professional counsellors are independent of 18coi and fully confidential.

8. Protecting Vulnerable Players

18coi takes proactive steps to identify and support players who may be at heightened risk of experiencing gambling-related harm. Our responsible gaming programme extends beyond tools that players activate themselves — our team actively monitors for patterns that may indicate a player needs support.

Proactive Monitoring

Our platform uses a combination of automated alerts and human review to flag accounts that exhibit patterns associated with problem gambling. These include a sharp escalation in deposit frequency or amounts, a sudden shift from lower-stakes games to higher-stakes products, extended unbroken play sessions without pause, repeated deposits shortly after withdrawal requests, and patterns consistent with loss-chasing behaviour. When such patterns are detected, a member of our responsible gaming team may reach out to the player proactively to check in and provide information about available tools.

Responsible Promotions Policy

18coi does not send promotional offers — bonus credits, free bets, enhanced odds, or deposit match offers — to players who have active deposit limits, cooling-off periods, or who are under review by our responsible gaming team. We also exclude players from receiving high-frequency promotional communications if their account history suggests that promotional activity may be a trigger for problematic play.

Underage and At-Risk Account Flags

Any account suspected of being operated by a person under the age of 18, or by someone acting on behalf of a self-excluded player, is immediately flagged for investigation and suspended pending review. We take these situations seriously and investigate all credible reports from family members, support professionals, or other concerned parties.

Account Closure on Player Request

If at any point you wish to permanently close your 18coi account — as distinct from a temporary self-exclusion — you may do so by contacting [email protected]. Permanent account closure is processed within 24 hours of a verified request. Any remaining balance will be withdrawn to your registered payment method. A permanently closed account cannot be reopened under any circumstances.